Role of On-Time & Honest Customer Services in the Success of Small Construction Companies in Saudi Arabia



Abdulrahman Bageis1, *, Abdullah Alshehri2
College of Community – Engineering Sciences and Techniques Department, Taibah University – Saudi Arabia
Assistant Professor - Majmaah University – Saudi Arabia –College of Engineering, Majmaah 11952, Saudi Arabia

Abstract

Background:

The construction companies need to maintain their success levels to survive in the competitive business environment. The concept of just-in-time plays a significant role to reduce the costs and fulfill the needs of valued customers.

Objective:

The study aims to evaluate the role of honest customer services that are provided to the construction companies in Saudi Arabia.

Methods:

The study has used a case study approach to analyze the role of on-time and honest customer services in the success of small construction companies. Interviews were conducted to gather details and characteristics of the associated company. It mainly focused on the interactions and behaviors of participants, rather than calculations.

Results:

The results have provided a great understanding of the success of construction companies based on success factors. The organizational culture, delayed schedule, required quantity, and just-in-time purchasing are amongst the exceptional and highly effective factors on just-in-time delivery and customer experience. Moreover, organizing and planning were considered to be important factors contributing to company success.

Conclusion:

There is a strong association between the delivery of honest customer services and the success of construction companies in Saudi Arabia.

Keywords: Case Study, Construction Companies, Customer Experience, Customer Services, Just-in-Time, Organizational Culture, Saudi Arabia, Success.


Abstract Information


Identifiers and Pagination:

Year: 2019
Volume: 13
Publisher Item Identifier: EA-TOCIEJ-2019-21

Article History:

Electronic publication date: 27/09/2019

© 2019 Bageis & Alshehri.

open-access license: This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International Public License (CC-BY 4.0), a copy of which is available at: https://creativecommons.org/licenses/by/4.0/legalcode. This license permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.


* Address correspondence to this author at College of Community – Engineering Sciences and Techniques Department, Taibah University – Saudi Arabia; P.O.Box 344;
E-mail: bageis111@gmail.com